digitization - Cerion

Artificial intelligence helps Wärtsilä to become the most efficient claim handler in the field

DigitalizationCerion15.8.20190 CommentsdigitizationOne Touch Claim HandlingSAP Fiori

Claim handling is complicated when customers, subcontractors and spare parts move around the world. Cerion brought the use of artificial intelligence (AI) into Wärtsilä’s warranty and claim handling process. Now the process can be up to five times faster than before. With business in all continents and a turnover of more than EUR 5 billion,… Read more

Wärtsilä’s procurement process goes digital: Goodbye to unnecessary email and communication

DigitalizationCerion3.4.20180 Commentsdigitizationsupplier portal

Wärtsilä, a global leader in marine solutions, is digitalizing its procurement and purchasing processes. Cerion has provided the company with a new supplier portal that has improved delivery reliability and made the entire supply chain completely visible. For Wärtsilä’s customers, this means improved service quality. “We make the sea and sky cleaner,” Wärtsilä promises in… Read more

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